FREE UK STANDARD SHIPPING ON ORDERS OVER £40

Delivery

All of our items are shipped via Royal Mail Signed For. We offer a range of delivery options starting from as low as £3.95 (or free on orders of £40 or more).

£3.95 Standard Signed For - Royal Mail Second Class approx 2-3 working days from dispatch

£4.95 First Class Signed For - Royal Mail Second Class approx 1-2 working days from dispatch

£14.95 International Tracked & Signed (Europe) - Royal Mail International approx 2-3 working days from dispatch

£18.95 International Tracked & Signed (ROW) - Royal Mail International approx 2-3 working days from dispatch

We aim to dispatch all items within 2 working days (excluding weekend and bank holidays). Please note that on rare occasions during peak times this may extend to up to 5 working days.

We cannot be held accountable for any delays with our carrier Royal Mail once an item is dispatched. Please note that due to Covid-19 there may be some slight delays with your order reaching you. We cannot offer a refund or replacement until 4 weeks have passed since the dispatch date. 

Any items returned to us as 'Return to Sender' will be refunded exclusive of postage. If you wish for the items to be reposted an additional postage fee will  be charged.

On occasion we will release items for preorder. Preorder items are usually dispatched within 2-4 weeks, as soon as we receive the stock, anticipated dispatch is included in the item description. Please note that preorder items are not currently held in stock, and are therefore unable to be delivered any sooner than this. We send preorder items together as one order, so if you need the non preorder items before this we recommend you placing it as a separate order to be processed. Due to delays related to Brexit and Covid-19 we may experience some delays with our preorder shipments reaching our UK warehouse. If you are concerned or wish to cancel your order please email hello@moonandbear.co.uk.