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Returns Policy

Returns & Exchange Policy

We accept returns within 14 days of delivery, if more than 14 days have passed since you received your item, unfortunately we cannot process a refund.

You are responsible for the cost of shipping, unless the item is faulty. Any shipping costs are non refundable. Upon receipt, we will issue a refund within 5 working days.

In order to accept a return the item must be unused and in it's original condition/packaging.

We do not offer exchanges. In order to exchange your item please complete a return/refund as normal and then repurchase the item you wish to exchange to.

Please email us on hello@moonandbear.co.uk to process your return.

Sale items cannot be refunded or exchanged.

In the event that your item is faulty, please email us pictures and details of the fault to hello@moonandbear.co.uk.